Professional Summary

IT and merchandising professional with experience in troubleshooting, data procurement, application deployment, configuration management, database support, and system administration within enterprise environments. CompTIA Security+ certified with solid expertise in Windows Server, Active Directory, virtualization platforms, and line-of-business applications. Demonstrated ability to monitor system performance, enforce information security standards, maintain precise technical documentation, and collaborate effectively with cross-functional teams and vendors to ensure operational stability and compliance.

Education

University of Colorado Boulder, CO | May 2024

Bachelor of Arts in Film Production

Managed 25 hours/week work schedule with full-time course load.

Certifications

CompTIA Security+ Expires September 2028
Meets IA Certification requirement (SECNAV M-5239.2)
OS/Computing Environment (OS/CE) Certification Eligible / Obtaining as Required

Technical Skills

Operating Systems: Windows XP/Vista/7/8/10/11, Windows Server 2016/2025, Ubuntu & Debian

Virtualization & Infrastructure: ProxMox, Hyper-V, VMware, VM provisioning and management

Identity & Systems Administration: Active Directory (user/group management, GPOs), Hypervising

Enterprise Services & Operations: Automation management, centralized logging, monitoring & alerting, backup/recovery

Networking: DNS, DHCP, TCP/IP, port forwarding, VPN, troubleshooting, containerization

Database: SQL, PostgreSQL, Oracle

IT Service & Productivity Tools: ServiceNow, Microsoft 365 Suite, Adobe Suite

Cybersecurity & IA: Vulnerability management, IDS/IPS, firewalls, endpoint protection, SSL/TLS, NGINX

Experience

Merchandiser – NEXCOM HQ Virginia Beach, VA (Feb 2025 – Current)
  • Data Management & Accuracy: Performed data entry for new item setup, price changes, item maintenance, and vendor returns, ensuring accuracy and adherence to company standards. Maintained UPC files and managed stock assortments.
  • Procurement & Inventory Control: Generated purchase orders, reviewed quantities, tracked shipments, and addressed shipping or billing discrepancies with accounting. Analyzed receiving reports and resolved delays or errors with vendors or store departments.
  • Vendor Relations & Negotiation: Negotiated pricing and supplier support, facilitated communication with vendors, and negotiated vendor returns to optimize protability.
  • Collaboration & Communication: Collaborated with buyers, planners, vendors, and internal teams, ensuring accurate merchandising information and contributing to assortment planning.
  • Process Improvement & Documentation: Documented processes and created optimized tools to maximize effeciency and accuracy of tasks.
IT Support Technician – Buff Techs Boulder, CO (May 2022 – May 2024)
  • Application Installation & Configuration: Installed, configured, and maintained software applications across Windows and macOS environments, ensuring compatibility with enterprise standards.
  • Technical Application Troubleshooting: Diagnosed application-level issues, distinguished between hardware, OS, and software-related problems, and escalated complex cases to higher-tier support teams.
  • User Account & Access Support: Assisted users with account-related issues and software access configuration in alignment with IT security protocols.
  • System Monitoring & Documentation: Documented incidents, tracked recurring issues, and provided feedback for system improvements to enhance application stability.
  • Service Desk Operations: Responded to and resolved support tickets within defined SLAs, prioritizing business-impacting issues.
  • Security & Policy Compliance: Followed institutional cybersecurity and information assurance practices when deploying applications and managing systems.