Professional Summary
IT professional with proven experience in application deployment, configuration management, troubleshooting, database support, and systems administration within enterprise environments. CompTIA Security+ certified with solid expertise in Windows Server, Active Directory, virtualization platforms, and line-of-business applications. Demonstrated ability to monitor system performance, enforce information security standards, maintain precise technical documentation, and collaborate effectively with cross-functional teams and vendors to ensure operational stability and compliance.
Education
Bachelor of Arts in Film Production
Managed 25 hours/week work schedule with full-time course load.
Certifications
Technical Skills
Operating Systems: Windows XP/Vista/7/8/10/11, Windows Server 2016/2025, Ubuntu & Debian
Virtualization & Infrastructure: ProxMox, Hyper-V, VMware, VM provisioning and management
Identity & Systems Administration: Active Directory (user/group management, GPOs), Hypervising
Enterprise Services & Operations: Automation management, centralized logging, monitoring & alerting, backup/recovery
Networking: DNS, DHCP, TCP/IP, port forwarding, VPN, troubleshooting, containerization
Database: SQL, PostgreSQL, Oracle
IT Service & Productivity Tools: ServiceNow, Microsoft 365 Suite, Adobe Suite
Cybersecurity & IA: Vulnerability management, IDS/IPS, firewalls, endpoint protection, SSL/TLS, NGINX
Experience
- Enterprise Application Support: Maintained and updated merchandise management systems, ensuring accurate item setup, pricing configurations, and vendor data within enterprise retail and POS systems.
- System Configuration & Data Governance: Managed item master records, UPC files, stock assortments, and pricing structures, ensuring compliance with internal controls and data integrity standards.
- Business Systems Analysis: Conducted historical sales and inventory analysis to support seasonal planning and merchandise commitments; leveraged system reporting tools to inform procurement and operational decisions.
- Issue Identification & Resolution: Investigated discrepancies in receiving reports, billing, and system data; coordinated with accounting, vendors, and internal teams to resolve application or data-related issues.
- Process Improvement & Documentation: Supported promotional rollouts by validating system parameters and ensuring accurate execution across retail locations.
- Application Installation & Configuration: Installed, configured, and maintained software applications across Windows and macOS environments, ensuring compatibility with enterprise standards.
- Technical Application Troubleshooting: Diagnosed application-level issues, distinguished between hardware, OS, and software-related problems, and escalated complex cases to higher-tier support teams.
- User Account & Access Support: Assisted users with account-related issues and software access configuration in alignment with IT security protocols.
- System Monitoring & Documentation: Documented incidents, tracked recurring issues, and provided feedback for system improvements to enhance application stability.
- Service Desk Operations: Responded to and resolved support tickets within defined SLAs, prioritizing business-impacting issues.
- Security & Policy Compliance: Followed institutional cybersecurity and information assurance practices when deploying applications and managing systems.